We are committed to providing safe, reliable, and efficient delivery services. Currently, we only offer delivery within the United States and do not ship to locations outside the U.S.

  1. Delivery Coverage

We currently support delivery addresses within the United States, covering most states and territories. Due to logistical constraints, delivery limitations may apply to certain remote areas, military addresses, special zones, or locations that are inaccessible for standard delivery.

Customers must provide accurate and complete information—including the recipient’s name, street address, city, state, and ZIP Code—when placing an order. Customers may be held responsible for delivery delays, returned shipments, or additional costs resulting from incorrect or incomplete address information.

  1. Order Processing Time

Once payment is successfully processed and the order is verified, we will arrange for order processing as soon as possible. Under normal circumstances, orders are processed within one business day and subsequently scheduled for shipment.

Processing times may be extended due to holidays, promotional events, inventory adjustments, extreme weather, or other uncontrollable factors.

  1. Delivery Partners

Depending on the delivery address, package weight, shipping route, and service availability, we may utilize various third-party logistics and delivery partners, including:

UPS
FedEx
USPS
DHL

The specific carrier will be selected based on the order’s requirements. Some orders may involve multiple logistics stages or delivery partners.

  1. Delivery Time

Under normal circumstances, orders within the U.S. are expected to arrive approximately 2–7 business days after shipment. Actual delivery times depend on the destination address, carrier, shipping route, and local delivery conditions.

Delivery times are estimates, not absolute guarantees. Delays may occur due to severe weather, holidays, peak shipping periods, address issues, transportation disruptions, or other unforeseen circumstances.

  1. Shipment Tracking

Once an order has shipped, we will provide the tracking number to the customer via order confirmation, shipping notification, or other appropriate means, provided the carrier offers tracking services.

Customers can use the tracking number to check the status of their package through the respective carrier’s official system.

  1. Delivery Delays

If tracking information has not been updated for an extended period or if there are issues with the package, please contact our customer service team. We will assist in investigating the situation based on the specific circumstances. As packages are typically transported by third-party carriers after dispatch, we cannot guarantee that delays will not occur; however, we will assist customers in resolving delivery issues to the best of our ability.

  1. Lost or Damaged Packages

If the package you receive shows signs of obvious damage, please retain the outer packaging and any relevant evidence, and contact us promptly.

If tracking records indicate the package has been delivered but you have not received it, please first check the delivery address, your doorstep, mailbox, parcel locker, or other secure drop-off locations, and contact the local carrier for confirmation. If the issue remains unresolved, please contact us for assistance.

  1. Address Changes

If you need to change the delivery address, please contact us as soon as possible before the order enters the shipping process. Once the order has been dispatched, we cannot guarantee that the delivery address can be modified.

If a package is returned, requires re-delivery, or incurs additional shipping costs due to an incorrect address provided by the customer, the customer may be responsible for the associated costs.

  1. Remote Areas and Special Addresses

Deliveries to certain remote areas, PO Boxes, military addresses, and special delivery zones may be subject to carrier service limitations. For such addresses, we may adjust the delivery method based on actual logistics conditions or contact the customer for confirmation.

  1. Shipping Costs

Applicable shipping costs will be displayed on the checkout page. Any applicable delivery fees will be clearly shown before the customer submits the order and makes payment.

Unless otherwise stated on the checkout page, customers will not be charged additional shipping fees not disclosed at checkout for standard delivery.

  1. Force Majeure

We are not liable for indirect losses resulting from delivery delays caused by circumstances beyond our reasonable control, including but not limited to natural disasters, extreme weather, public emergencies, transportation disruptions, logistics strikes, government restrictions, carrier system failures, or other unforeseen events.

  1. Contact Us

If you have any questions regarding order delivery, tracking, address changes, or package status, please contact us using the details provided on the “Contact Us” page of our website. Please provide your order number and relevant tracking information so that we can assist you more efficiently.